Dartline Coaches, the Devon-based coach and bus hire company, has extended its innovative tracking system to include a further 21 vehicles within the companies fleet of coaches, midi-coaches, buses and minibuses. At the end of 2008, Dartline fitted 10 vehicles with DigiCore’s advanced C-track tool and has since chosen to roll out the solution to the extra vehicles due to the enhanced visibility and management control the system has provided.
C-track has provided Dartline with a system that enables them to keep a finger on the pulse as to the whereabouts of their mobile assets and employees when they are out on the road. Dartline can now monitor speeds, braking and idling during layovers to ensure that vehicles are being driven sensibly and efficiently in turn optimising fleet performance, environmental responsibility and customer satisfaction.
With Dartline providing local, national and international coverage on behalf of a diverse mix of public and private sector organisations, at any given time, vehicles are spread across a wide geographical area. With the real-time visibility provided by C-track, Dartline can confirm that vehicles are on time and meeting customer schedules.
Furthermore, the availability of historical information via C-track means that Dartline can resolve disputes and enquiries quickly and effectively by providing accurate vehicle and driving data. This assists Dartline in avoiding financial penalties and compensation claims where complaints are proven unwarranted.
Access to live data has been made available to customers, so progress and location of vehicles can be viewed online, removing the need for costly and time-consuming monitoring procedures. This has provided customers with peace of mind that contractual targets are being met and that Dartline has the ability to respond quickly to unforeseen problems occur. These new processes have been instrumental in strengthening relationships with existing clients and has also supported the new business process by demonstrating added value to prospective customers.
Kevin Busby Operations Director of Dartline Coaches commented: “C-track has proved invaluable to our business by improving overall fleet performance in terms of better time keeping and operational efficiencies. It has enabled us to deliver added value to our customers, which has provided a definite advantage when maintaining existing contracts and tendering for new business.”
Tom O’Connor, Managing Director of DigiCore Ltd said: “C-track possesses the flexibility to meet the diverse needs of all types of fleet operations including cars, vans, commercial vehicles, buses and coaches. This latest contract extension with Dartline Coaches demonstrates the proven ability of C-track, which is becoming the tracking solution of choice amongst many businesses.”
C-track is a proven real-time vehicle tracking system that provides vital information about mobile assets and workforce. Suitable for fleets of all sizes, C-track can deliver real operational and business benefits to fleets by reducing fuel consumption; validating overtime claims; eliminating unauthorised out-of-hours vehicle use; achieving more jobs per employee; enhancing service levels, and increasing protection against vehicle theft.