The Road Traffic Infringement Agency (RTIA) in partnership with the City of Mbombela will launch the Administrative Adjudication of Road Traffic Offences
(AARTO) Service Outlet in Mbombela Civic Centre, 1 Nel Street on Friday, on 18 December 2020 at 08:00.
The AARTO Service Outlets placements form part of the Agency’s preparations for the imminent AARTO National Rollout. The aim of the AARTO Service
Outlets are to conduct a structured AARTO public education and community awareness programme. Road users will be informed about the benefits of
the AARTO process which will be implemented throughout South Africa on 01 July 2021.
This will be the first outlet to be launched outside Gauteng. The RTIA has successfully established 12 AARTO Service Outlets in Gauteng in the following
Driving Licence Testing Centres and Magistrate Courts namely; Randburg, Marlboro/ Sandton, Protea Glen Magistrate Court, Kempton Park Civic Centre,
Boksburg, Akasia, Ipeleng, Koedoespoort, Temba, Centurion, SA Taxi and Johannesburg Magistrate Court.
According to RTIA CEO, Mr Japh Chuwe, “The AARTO Service Outlet’s initiative will contribute towards the creation branch outlets for instant, sustainable
and visible provision of the RTIA service offerings throughout the country”. Mr Chuwe adds that the ultimate intention of AARTO implementation is to
create a new positive attitude that promotes safety on our roads. There should be lesser fatalities that occur which are a result of infringements or
offences caused by the motorists.
The RTIA calls upon motorists to take advantage of the AARTO Service Outlets in their areas. In order to provide quality service to the motorists, the
RTIA has deployed well-trained operators who understand how to render total solutions to all the AARTO related inquiries. No cash payments are
taken at the AARTO Service Outlets. However, all the information on where payments can be made is available at the service points.
Prior to kick-starting the intended AARTO National Rollout, the Agency is expected not only to prepare the public for such country-wide implementation
through various awareness programmes but also to have its operational structures and related systems in place to sustain such service delivery. In this regard,
the Agency has the responsibility to ensure that the implementation of the AARTO system positively impacts on the lives of road user community.
The services that are rendered at AARTO Service Outlets are:
• Attending to motorists queries on infringement notices,
• Administering AARTO elective options.
• Education and public awareness on the benefits of the AARTO Act.
The outlets will reinforce effective implementation of the mandate and objectives of the Agency. Prior to executing the intended national roll-out,
the Agency is expected not only to prepare the public for such country-wide implementation through various awareness programmes but also to
have its operational structures and related systems in place to sustain such service delivery.