SANRAL Festive Period Travel Information

As we come to the end of the year, we would like to provide you with some important travel information.

For ease of travelling over this period, please ensure that your e-tag always has sufficient funds. Top-ups can be done through various methods as noted below:

Account Top-up

Manual Payments where funds will show immediately
Via the SANRAL Mobile App, which can also be used to check your balance, top up and manage your account profile
Calling our Call Centre on 0800 726 725
Online, through our e-toll website
Visiting a Customer Service Centre

Manual Payments where funds will be delayed (Funds will reflect within 2-5 working days)

Electronic Funds Transfer (EFT)
At participating retailers, Pick ’n Pay, and Checkers
At any FNB Branch and making over-the-counter payments
At any Advanced FNB ATM which has a note accepting facility

Automatic

You may link your Credit Card for daily settlements, and
Through Direct Debit – once the low balance threshold is reached, the Account will be topped up automatically to a balance as determined by you either by your Credit Card or through Debit Order.

Peak Periods

The anticipated peak periods for travel:

On all routes exiting Gauteng
- 13^th – 16^th, 20^th– 24^th and 27^th – 31^st of December 2020.
On all routes returning to Gauteng
- 1^st – 7^th of January 2021.

Please note the following 24/7 Emergency contact numbers for major Toll Routes:

N3TC 0800 634 357
TRAC 0800 872 264
BAKWENA 0800 225 936 2

Incidents should be reported to:

South African Police Services on 10111
National Traffic Call Centre (NTCC) on 012 665 6075
N3 route patrol customer care line on 0800 634 357
TRACN4 24-hour Helpdesk and roadside assistance – 0800 872 264 / 082 881 4444

Toll Plazas

Most conventional toll plazas accept e-tags as a payment method. If you have a SANRAL account registered that is in good standing with an e-tag fitted, you may use your e-tag as a method of payment at the toll plaza.

Shesha/Tag Only Lanes are now available at most toll plaza.

Most toll plazas have Shesha lanes, where only e-tags can be used as a payment method. These are automated lanes that speed up the traffic flow at toll plazas, eliminate waiting time at booths and provide you with seamless passage through the plazas. Look out for the “Tag only” or “Shesha Lane” signs.

Automated Electronic Payment Lanes

Reduce speed when entering the toll plaza area.
Select a lane which accepts an e-tag as a method of payment.
Maintain a car length following distance to avoid payment for the vehicle in front of you.
Your tag is detected and will emit one or more beeps depending on your account status.

o 1 x Beep: Payment Successful

o 2 x Beeps: Low Balance Warning

o 4 x Beeps: Account Suspended

No Beeps/Multiple Beeps: Contact Customer Services if it occurs at more than one plaza

Double Billing

Should your tag not be read at the Toll Plaza which would require you to pay cash, the cash receipt produced at the plaza should be kept safe, should there be any disputes at a later stage.
The cash receipt provided would be required to verify any claims.

Tips for your journey

Plan your journey in advance.
Ensure that the funds in your account will be able to accommodate the costs of all toll plazas on your route.
Booms will not open if the funds in your account are less than the amount due at the specific Toll Plaza.
You can also opt-in on the SANRAL Mobility App to enjoy the convenience of a cashless parking solution during your travel. The new parking feature which is an opt in service on the app enables users to park at 45 different KaChing and Admyt operated parking lots without the need for a paper ticket or cash.

Through licence plate recognition technology, parking garage booms will automatically open for you using the SANRAL Mobility app, with payment being linked to your registered mobility user account. The cashless parking service is an opt-in service, accessible through the services option on the app.

Should you need any further assistance to help plan your journey, please contact Customer Services as indicated below:

Our Call Centre on 0800 726 725

Festive Season Operational Hours: