SANRAL Festive Period Travel Information

As we come to the end of the year, we would like to provide you with some important travel information.

For ease of travelling over this period, please ensure that your e-tag always has sufficient funds. Top-ups can be done through various methods as noted below:

Account Top-up

• Manual Payments where funds will show immediately
• Via the SANRAL Mobile App, which can also be used to check your balance, top up and manage your account profile
• Calling our Call Centre on 0800 726 725
• Online, through our e-toll website
• Visiting a Customer Service Centre

 

• Manual Payments where funds will be delayed (Funds will reflect within 2-5 working days)

• Electronic Funds Transfer (EFT)
• At participating retailers, Pick ’n Pay, and Checkers
• At any FNB Branch and making over-the-counter payments
• At any Advanced FNB ATM which has a note accepting facility

 

• Automatic

• You may link your Credit Card for daily settlements, and
• Through Direct Debit – once the low balance threshold is reached, the Account will be topped up automatically to a balance as determined by you either by your Credit Card or through Debit Order.

 

Peak Periods

The anticipated peak periods for travel:

• On all routes exiting Gauteng
  • 13^th – 16^th, 20^th – 24^th and 27^th – 31^st of December 2020.
• On all routes returning to Gauteng
  • 1^st – 7^th of January 2021.

 

Please note the following 24/7 Emergency contact numbers for major Toll Routes:

• N3TC                                                                    0800 634 357
• TRAC                                                                    0800 872 264
• BAKWENA                                                           0800 225 936 2

 

Incidents should be reported to:

• South African Police Services on 10111
• National Traffic Call Centre (NTCC) on 012 665 6075
• N3 route patrol customer care line on 0800 634 357
• TRACN4 24-hour Helpdesk and roadside assistance – 0800 872 264 / 082 881 4444

 

Toll Plazas

• Most conventional toll plazas accept e-tags as a payment method. If you have a SANRAL account registered that is in good standing with an e-tag fitted, you may use your e-tag as a method of payment at the toll plaza.

 

 Shesha/Tag Only Lanes are now available at most toll plaza.

• Most toll plazas have Shesha lanes, where only e-tags can be used as a payment method. These are automated lanes that speed up the traffic flow at toll plazas, eliminate waiting time at booths and provide you with seamless passage through the plazas. Look out for the “Tag only” or “Shesha Lane” signs.

Automated Electronic Payment Lanes

• Reduce speed when entering the toll plaza area.
• Select a lane which accepts an e-tag as a method of payment.
• Maintain a car length following distance to avoid payment for the vehicle in front of you.
• Your tag is detected and will emit one or more beeps depending on your account status.

o    1 x Beep:      Payment Successful

o    2 x Beeps:    Low Balance Warning

o    4 x Beeps:    Account Suspended

• No Beeps/Multiple Beeps: Contact Customer Services if it occurs at more than one plaza

Double Billing

• Should your tag not be read at the Toll Plaza which would require you to pay cash, the cash receipt produced at the plaza should be kept safe, should there be any disputes at a later stage.
• The cash receipt provided would be required to verify any claims.

Tips for your journey

• Plan your journey in advance.
• Ensure that the funds in your account will be able to accommodate the costs of all toll plazas on your route.
• Booms will not open if the funds in your account are less than the amount due at the specific Toll Plaza.
• You can also opt-in on the SANRAL Mobility App to enjoy the convenience of a cashless parking solution during your travel. The new parking feature which is an opt in service on the app enables users to park at 45 different KaChing and Admyt operated parking lots without the need for a paper ticket or cash.

Through licence plate recognition technology, parking garage booms will automatically open for you using the SANRAL Mobility app, with payment being linked to your registered mobility user account. The cashless parking service is an opt-in service, accessible through the services option on the app.

Should you need any further assistance to help plan your journey, please contact Customer Services as indicated below:

Our Call Centre on 0800 726 725

Festive Season Operational Hours:

• Weekdays: 6am – 10pm
• December 16^th, 2020 – 06.00am – 17.00pm
• December 24^th, 2020 – 06.00am – 17.00pm
• December 25^th, 2020 – Closed
• December 26^th, 2020 – Closed
• December 31^st, 2020 – 06.00am – 17.00pm
• January 1^st, 2021 – Closed

Visit a Customer Service Centre,

Festive Season Operational Hours (Satellite Centres):

• December 16^th, 2020 (08:00am – 17:00pm)
• December 24^th, 2020 (08:00am – 17:00pm)
• December 25^th, 2020 (Closed)
• December 26^th, 2020(Closed)
• December 31^st, 2020 (06:00am – 17:00pm)
• January 1^st, 2021 (Closed) and

Please note kiosks will be operating according to the Mall’s Trading Hours.

 

E-mail info@sa-etoll.co.za.

 

 

“Remember that a road is a shared space and that you should be respectful towards your fellow road users and keep road safety in mind”

 

Wishing you a happy festive season.

 

SANRAL Customer Services