Level 1 Trading hours
Our President has announced new lockdown measures at both national and provincial level. With the implementation of additional restrictions in Level 1, our Call Centre and Customer Service Centres within the Shopping Malls and Satellite Centres located along the Gauteng e-roads remain open and fully operational to attend to all your Customer Service-related matters and the trading hours are as follows:
Trading Hours:
Call Centre: 6am – 9pm.
Satellite Centres: 6am – 9pm.
Customer Service Centres in the Shopping Malls: Operate according to the specific Shopping Centre hours.
Your health and that of our staff remain important to us. We are committed to adhere to the strict measures advised by the South African government.
Our Customer Service Centres are disinfected regularly, daily temperature testing is conducted when staff arrives at work, all employees wear their plastic shields/face masks and maintain stringent hygiene and sanitising protocols.
Customers are asked to always wear their masks when entering all Customer Service Centres, make use of the hand sanitizer provided and maintain the recommended 1.5 metres social distancing.
The following customer service options remain available to you:
• The SANRAL Mobile App (You can download it from your Android or IOS).
• The SANRAL website, www.sanral.co.za/etoll.
• Via E-mail, info@sa-etoll.co.za.
• Via the Call Centre, 0800 726 725 (6am – 9pm).
Thank you for your understanding. In the words of our President “We are in this together, and it is by working together that we will prevail”.
Yours sincerely,
SANRAL Customer Services.